Information Technology Services

Penn State Wilkes-Barre’s Information Technology Services (ITS) provides local technology services and support. ITS staff are available to help faculty, staff and students between the hours of 8:00 a.m. and 5:00 p.m. on weekdays. Evening hours are available by appointment. Question? Problem? Request? Please contact the Wilkes‑Barre Help Desk at [email protected] or 570-675-9140, or fill out an online help ticket. Issues will then be forwarded to the appropriate staff person.

Female student working on a laptop computer

Online Services

Faculty member working with a student in a computer lab

Computer Labs and Classrooms

Several computing labs are available for student use whenever a class is not taking place. These machines come installed with many software packages required for your classes. Each classroom on campus (including computer labs) has an instructor podium with technology and A/V equipment.

Read about Computer Labs and Classrooms
drawing of a CD-ROM, a mouse, and a software package

Available Software

Penn State makes a variety of free or almost-free software available for students, faculty and staff. Some can be downloaded and installed on your computer; others are cloud-based and can be accessed via a web browser. Click on the links below for details.

cloud icon

Cloud File Storage

Cloud storage allows content to be stored online, so it can be accessed, managed, and shared from anywhere. There are several options for storing and sharing files “in the cloud.” Read an overview of my options.

screen shot of a Penn State computer login dialog box

Account Management

Faculty member showing a student how to do something on a computer

Training and Documentation

Penn State offers many ways to learn more about software and IT services:

a closeup of a microphone and headset with a Macintosh computer in the background

Media Commons

Media Commons provides services specifically designed for faculty interested in incorporating digital media into their instruction. Media Commons consultants aim to expand student education by helping with the creation of media content for coursework. The Penn State Wilkes-Barre Media Commons is located in the Nesbitt Library.

Visit the Media Commons
a word cloud of terms related to higher education; "faculty" and "staff" are biggest and in the middle

For Faculty and Staff