Penn State Wilkes-Barre’s Information Technology Services (ITS) provides local technology services and support. ITS staff are available to help faculty, staff and students between the hours of 8:00 a.m. and 5:00 p.m. on weekdays. (Evening hours are available by appointment.) Question? Problem? Request? Please contact the Wilkes‑Barre Help Desk at [email protected] or 570-675-9140, or fill out an online help ticket. Issues will then be forwarded to the appropriate staff person.