Getting Help with Technology

Penn State Wilkes-Barre’s Information Technology Services (ITS) provides local technology services and support. Question? Problem? Request? Contact the Wilkes‑Barre I.T. Help Desk at 570‑675‑9140. (Calls placed outside of our standard hours will be forwarded to the University Help Desk, which is staffed 24/7 except for University holidays.) Alternatively, you can email [email protected] or fill out an online help ticket. Issues will then be forwarded to the appropriate staff person.

Student Technology Guide

The comprehensive Student Technology Guide introduces students to the University’s most important IT resources, such as account management, essential IT tools for learning, technology tutoring, where to store their files, and where to get help creating multimedia projects.

Penn State Accounts

A student’s Penn State Account user ID (e.g., xyz5000) is their digital identity at the University; it provides access to secure online resources and services to which they have been granted access. Students are automatically assigned a Penn State user ID when they apply for admission online.

Students will log in to secure University resources and applications such as lab computers, Penn State's wireless network, Canvas, and LionPATH by entering their Penn State Account user ID followed by @psu.edu (e.g., [email protected]) and their password.

Settings within the Penn State Account, like passwords and personal information, can be changed or updated through the Account Management website. The Penn State Account user ID and password should not be confused with the student’s unique nine-digit PSU ID number (e.g., 912345678), which is part of their mobile id+ card.

Wireless Access

Secure wireless access is available for students throughout the campus. The following links will help your student get connected:

Campus guests and visitors can connect to the unauthenticated psu-guest wireless network. The guest network is not intended for use by students and should not be used for University-owned devices. Guests and visitors can visit Wireless Networks for Visitors and Guests for more information.

Protecting Your Student’s Identity and Data

Penn State takes the security and privacy of your student’s personal information seriously. Penn State IT uses robust processes and technologies to safeguard its data and systems to ensure they can only be accessed by authorized users. Students are required to enroll in multifactor authentication (MFA) to help protect their personal information as well as sensitive and confidential Penn State resources and data. The University also provides information to students on how to protect themselves from phishing attacks, viruses, spyware, ransomware, identity and data theft, and other forms of cyberattacks.

Software at Penn State

Software at Penn State provides access to many software applications. Students log in using their Penn State credentials to access titles such as Office 365 and Adobe Creative Cloud. Discipline-specific apps such as Matlab, SAS, EndNote, SPSS, Qualtrics, and Esri are also available via Software at Penn State.

Penn State Student Systems

These Penn State systems are frequently used by Penn State students to navigate life on campus.

Canvas – Penn State’s online system for teaching and learning, where students and professors can upload course materials and conduct online discussions.

LionPATH – Student information system to register for classes, check end-of-semester grades, and pay bills.

Penn State Go – The official and all-in-one Penn State mobile app available to download in the Google Play Store and Apple App store.

myUHS – University Health Services portal to submit immunization records, make appointments, and communicate with doctors.

Starfish – Communication portal that gives students centralized access to advisers, instructors, and others who provide academic support.