Customer Service Consortium Seeks Local Leaders

The NEPA Customer Service Consortium recently held an organizational meeting and professional development session at PNC Field in Moosic, PA.

This event, hosted by Consortium member Frontier Communications, featured a presentation by TMG Health, Inc. called "212o- The Extra Degree."  The Extra Degree is an inspiring metaphor with a motivating and focused message.  It helps team members understand and remember that by making small changes and applying a little extra effort, they can realize greater success in their personal and professional lives.  "At 211 degrees, water is hot; at 212 degrees, it boils, and it's the extra degree that makes the difference," said Shelley Hayden of TMG Health, Inc.

The meeting also highlighted the Consortium's mission statement and goals as well as leadership team structure, networking groups, and guidelines.  Additionally, the Consortium established four interest groups focused on internal customer service; external customer service; technology; and quality/training.

Leadership for the NEPA Customer Service Consortium is provided by Penn State Wilkes-Barre; TMG Health, Inc.; Frontier Communications; RCN; Network Solutions; Metz & Associates, the Greater Wilkes-Barre Chamber of Business and Industry; and the Great Valley Technology Alliance.

The NEPA Customer Service Consortium invites all leadership team members from any company in Northeastern Pennsylvania that have a vested interest in providing excellent customer service to their next meeting, which is scheduled for Wednesday, November 4, 2009.

For more information about the NEPA Customer Service Consortium, please contact Janet Rosenbaum, Assistant Director of Continuing Education at Penn State Wilkes-Barre, at 570-675-9102 or [email protected] or visit

Members of the NEPA Customer Service Consortium
Participants in the NEPA Customer Service Consortium are:
Janet Rosenbaum (Penn State Wilkes-Barre); Karla Porter (Greater Wilkes-Barre Chamber of Business and Industry); Karen Long (Network Solutions); Mark Brown (Frontier Communications); Julie Space (TMG Health, Inc.); Cheryl McCann (Metz & Associates); Shelley Hayden (TMG Health, Inc.).