Susan Hay

Susan Hay
Instructional Designer/Webmaster, Information Technology Services
Center for Technology, 008
Monday–Friday, 9:00 am–5:30 pm
Penn State Wilkes-Barre
44 University Drive
Dallas, PA 18612

Originally from New Jersey and then Rhode Island, Sue has lived in the Bloomsburg area for about 25 years. She lives with her teenage daughter Holly and three cats: Gracie, Molly, and Felix.

Over the years Sue has worked in technology in higher education in a wide range of roles. At Brown University she provided computing support and training to academic and administrative departments. While at Bucknell University she was the group leader of a team responsible for all end-user computing support for the university. After earning her Master’s in Instructional Technology, Sue transitioned her career to instructional design and technology, first at Bloomsburg University and now at Penn State Wilkes-Barre. In addition, Sue is the webmaster and web developer for the Wilkes-Barre campus.

Sue’s professional areas of interest include web design, web development, accessibility on the web, instructional design, user interface design, and database design and development. She especially enjoys her position because it allows her to take advantage of both her creative and technical skills.

Publications/Presentations:

“Tracking Support Calls—A Solution,” tutorial, 1998 ACM SIGUCCS User Services Conference

“Problem Tracking—One Year Later,” 1998 ResNet Conference (with Rick Osterberg, Harvard University)

“How Do You Keep Track of Support Calls?” tutorial, 1997 ACM SIGUCCS User Services Conference

“Designing & Implementing a Call-Tracking System,” Susquehanna University, Fall 1997 (invited)

Using Word 6 for Macintosh, contributing author, published by Que Corporation (1994).

A.B. Computer Science, Brown University

M.S. Instructional Technology, Bloomsburg University