Susan Hay

(She, Her, Hers)
Susan Hay
Web Developer, Strategic Communications
Hayfield House, 221
Penn State Wilkes-Barre
44 University Drive
Dallas, PA 18612
Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. (remote on Tuesday/Friday)

Originally from New Jersey and then Rhode Island, Sue has lived in the Bloomsburg area for over 30 years.

Sue’s latest role at Penn State Wilkes-Barre is as a web designer for the Strategic Communications department, where she focuses on the campus’ web presence.

Previously, Sue has worked in technology in higher education in a wide range of roles. At Brown University she provided computing 2nd-tier support and training to academic and administrative departments. While at Bucknell University she was the leader of a 12-person team responsible for all end-user computing support for the university. After earning her Master’s in instructional technology, Sue transitioned her career to instructional design and technology, first at Bloomsburg University and then at Penn State Wilkes-Barre. At the same time, Sue was the webmaster and web developer for the Wilkes-Barre campus.

Sue’s professional areas of interest include web content management, web design, web development, digital accessibility, instructional design, user interface design, and database design and development. She especially enjoys her position because it allows her to take advantage of both her creative and technical skills.

Using Word 6 for Macintosh, contributing author, published by Que Corporation (1994).

A.B. Computer Science, Brown University
M.S. Instructional Technology, Bloomsburg University

“Tracking Support Calls—A Solution,” tutorial, 1998 ACM SIGUCCS User Services Conference proceedings

“Problem Tracking—One Year Later,” 1998 ResNet Conference proceedings (with Rick Osterberg, Harvard University)

“How Do You Keep Track of Support Calls?” tutorial, 1997 ACM SIGUCCS User Services Conference

“Designing & Implementing a Call-Tracking System,” Susquehanna University, Fall 1997 (invited)