Scroll down or click on the course titles below for course descriptions:
MDEV 6000: Supervisor Roles & Responsibilities
Course Content
Module 1: Meeting Supervisory Responsibilities
- The Transitions to Supervision
- Supervisory Roles and Skills
- Values and Ethics
- Management Approaches and Styles
Module 2: Communicating Effectively
- Interpersonal Communication
- The Elements of a Message
- Communication Barriers and Problems
- Effective Listening
Module 3: Building Work Relationships
- Interpersonal Styles
- High Quality Work Relationships
- Strengthening Work Relationships
- Building Trust with Employees
Module 4: Leading Others
- Characteristics of Effective Leaders
- Leadership Focused Areas
- Providing Excellent Direction
- Delegating Effectively
MDEV 6001: Managing Employee Performance
Course Content
Module 1: Setting the Stage for Excellent Performance
- Performance Management
- What Motivates Employees
- Supervisor as Performance Manager
- Expectations for Excellence
Module 2: Clarifying Expectations and Observing Performance
- SMART Performance Objectives
- Setting Standards and Measures
- Communicating Expectations
- Observations and Performance Data
Module 3: Coaching and Providing Feedback
- Supervisor as Coach
- Providing Effective Feedback
- Developing Coaching Skills
- Planning a Coaching Session
Module 4: Dealing with Challenging Performance Situations
- Performance Improvement Sessions
- Positive Approach to Discipline
- Planning for Performance Improvement
- High-Quality Performance Evaluations
MDEV 6002: Solving Problems and Managing Priorities
Course Content
Module 1: Managing Time and Priorities
- Identifying Priorities
- Maintaining Focus
- Dealing with Time Wasters
- A Goal-Based Approach to Time Management
Module 2: Solving Problems
- Problems Faced by Supervisors
- The Six-Step Problem-Solving Process
- Tools and Techniques for Solving Problems
- Applying Tools to Current Problems
Module 3: Resolving Conflicts
- Causes and Nature of Interpersonal Conflict
- Conflict Resolution Styles
- Planning Positive Resolutions
- Guidelines for Positive Interactions
Module 4: Supervising Projects
- What is a Project?
- Project Stages and Elements
- Tools for Project Planning, Coordination and Monitoring
- Reducing Project-Related Problems
MDEV 6010: Developing Individuals and Teams
Course Content
Module 1: Interviewing and Selecting Employees
- Behavioral Interviewing
- Planning the Interview and Developing Questions
- Conducting Effective Interviews
- Legal Considerations in Employee Selection
Module 2: Developing Employee Skills
- The Supervisor’s Role in Skill Development
- Determining Employee Needs for Development
- On-The-Job Training and Coaching
- Tips for Effective Classroom Training
Module 3: Developing a Team
- Characteristics of Effective Teams
- Developing Teams for Success
- Reducing Barriers to Teamwork
- Virtual Teams
Module 4: Building a Positive Work Climate
- Employee Interactions, Work Climates and Performance
- Respect in a Diverse Workforce
- Dealing with Difficult Behavior in Others
- Keeping on Top of Stress