Phone and Voicemail Features

Phone and Voicemail Features

Voicemail

Listening to your voicemail from your desk phone

  1. If you have voicemail, the handset on your phone will be lit up.
  2. To listen to your messages, press the Voicemail button on your phone.
  3. Enter your PIN when prompted to do so, and then follow the voice instructions.
  4. If you’re unsuccessful logging in, you may be asked for your ID. In this system, it’s your 11-digit phone number (ex: 1-570-675-9XXX).

Listening to your voicemail when away from your desk

  1. To check if you have voicemail and to listen to it, call 570-675-9288. If you are on campus (but not at your desk), you can just dial extension 288.
  2. You’ll be asked for your ID. In this system, it’s your 11-digit phone number (ex: 1-570-675-9XXX).
  3. Enter your PIN when prompted to do so, and then follow the voice instructions.

Listening to your voicemail on your computer

  1. To check if you have voicemail and to listen to it, visit https://my.voip.psu.edu.
  2. Click on the Inbox link at the very top.
  3. Click on the Play link to play your voicemail.

Resetting your voicemail PIN

  1. If you’re unsuccessful logging into voicemail, reset your PIN by going to https://my.voip.psu.edu/changepin.php.
  2. If that doesn’t work, contact Wilkes-Barre IT at wbitsupport@psu.edu or 570-675-9140.

Other Phone Functions

Forwarding calls using your desk phone

  1. To forward calls to another number while at your desk phone, press the Forward All or Fwd All soft key on your desk phone display.
  2. Enter the phone number (with leading 8+1) or the extension you would like your phone to forward calls to.
    ~OR~
    You can press the Voicemail button to forward your calls directly to your voicemail. This is helpful if you will be away from your office for an extended period of time.

To revert your calls back to your desk phone, press the Forward Off or Fwd Off soft key on your desk phone display.

Forwarding calls using a computer

  1. To use a computer to forward your office calls, launch Firefox or Safari and browse to https://my.voip.psu.edu/ucmuser/main#callforwarding.
  2. Click the “Forward all calls to” checkbox so there's a check in the box.
  3. Enter the phone number (with leading 8+1) or the extension you would like your phone to forward calls to.
  4. Click Save.

 To revert your calls back to your desk phone, go to the same web page, un-check the “Forward all calls to” checkbox, and click Save.

Transferring a call

  1. Tell the person on the line to hold while you transfer the call.
  2. Press the “Transfer” button on your desk phone.
  3. Dial the extension that you would like to transfer the call to.
  4. Press the “Transfer” button again to complete the call transfer.

Transferring a call directly into someone’s voice mailbox

  1. Press the “Transfer” button on your desk phone.
  2. Dial extension 266 (from off-campus dial 570-675-9266).
  3. After you are prompted to enter the mailbox number, enter the full eleven (1) digits of the person’s phone number (i.e., 1-570-675-9XXX) then press #2
  4. After you hear the person’s voicemail message, press the “Transfer” button again to complete the call transfer.

Holding a conference call by telephone

  1. Call the first participant of your conference. Tell this person to please hold as you connect the next participant.
  2. Press the Conference button.
  3. You'll notice the first participant is put on hold.
  4. Dial the number of the next participant.
  5. When the call is answered, let this person know you’re about to connect them to the conference.
  6. If this third participant doesn't answer, or you have the wrong number, you can press the flashing line
  7. appearance on your phone to end the third participant call and return to the previous conference.
  8. Press the Conference button again. All three of you are now on the call simultaneously.
  9. Repeat steps 2 thru 5 for the remaining participants.
  10. You can hold a maximum of 6 participants, including yourself.

If you need more than 6 people on your conference call, please refer to the options available through University Park Audio Conferencing Services at http://callcenter.psu.edu/remote-meeting-services/

Programming speed dial numbers on your phone

  1. Visit https://voip.psu.edu using a browser OTHER THAN Chrome or Safari
  2. Select phone setting from the top menu
  3. Click on “Phone Settings” (left side panel)
  4. Click on “Speed Dial Numbers” 
  5. Click on “Add New Speed Dial” (top right panel)
  6. Enter the Number, Label, and Speed Dial Number (between 1 and 99)
  7. Click Save.