We are ready to help you with all your technology needs! IT staff are available weekdays between the hours of 8:00 a.m. and 5:00 p.m. Evening and weekend hours are available by appointment.
Remote Learning Support
- Students who are taking classes remotely will need a laptop with a camera and speakers. A smart phone will not suffice, and a laptop is better than a Chromebook or tablet. Students also will need strong internet service and earphones.
- If you are a student who does not have a laptop with a camera and speakers, you can submit a request to borrow a laptop for free. To request a loaner laptop, fill out the Penn State Mobile Technology Request form. You will need your PSU identification number and password to log in to the form.
- Students will be able to use the on-campus computer labs to access Zoom and complete homework, but if you request to borrow a laptop you will be able to take it home with you.
- If you do not have good internet service, you can also apply for a hotspot through the technology request form. A bandwidth of 600 kbps, or even better 1.5 Mbps, for uploads and downloads is necessary. Most internet plans exceed this. You can test your internet speed by using Google to search “speedtest” and then clicking on the option to “Run Speed Test.”
- If you do not have ear buds or headphones, you will need to purchase those. They will be important when you are in communal spaces or at home. If you need to borrow a laptop or apply for a hotspot, fill out the form as soon as possible.
Campus IT Helpdesk
- Question? Problem? Request? Please contact the Wilkes-Barre campus IT Helpdesk (570-675-9140 or [email protected]), or fill out an online help ticket. Your issue will then be forwarded to the appropriate staff person.
- The campus IT Helpdesk is located in room 108 of the Bell Center for Technology.
- Answers to other common technology questions can be found in the Penn State Knowledge Base.
- Several computing labs are available for student use whenever a class is not taking place.
- All campus computer labs have hand sanitizer and disinfecting wipes available. Please wipe your keyboard, mouse, and table surface with a disinfecting wipe before and after you use the computer.
- All campus computer labs have social distancing parameters in place and seating capacity is reduced.
- The Fortinsky Auditorium (T-101) in the Bell Center for Technology is being used as a 25-seat computer lab for social distancing purposes.
- WebLabs is a new offering that provides students and faculty remote access to Penn State lab computers so that they can utilize the technology resources they need for online teaching and learning.
- To access a lab computer remotely, connect through the new Penn State WebLabs website.
- Students must enroll in two-factor authentication before using WebLabs, if they have not done so already.
- WebLabs provides access to all the software that is available on the physical lab computers on campus. This includes specialty software such as programs used in engineering and other scientific disciplines. Any software that you have used on campus is now available remotely.
- Wireless internet access is available in all campus buildings.
- Wireless internet access is also available in these outside areas: the front of Hayfield House, the front and rear of the Academic Commons, the Student Commons front and patio, the picnic tables and field behind the Bell Center for Technology, and the front of the Science Center.
- Wireless access is available in the parking lots on University Drive and Nittany Drive.
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